Refund Policy

NeurotechMag Pro is a subscription to digital content and services delivered electronically. This policy explains how refunds work for purchases made through Paddle.

Paddle acts as the authorised reseller and merchant of record for all NeurotechMag Pro transactions. Paddle is responsible for processing payments, issuing invoices, collecting applicable taxes, and handling refund requests.

We offer a 14-day money-back guarantee on your first paid Transaction. If you are not satisfied with your purchase, you may request a full refund within 14 days of your order date.

Refund requests are reviewed on a case-by-case basis by Paddle. Submission of a request within the 14-day period does not guarantee a refund, but eligible requests are typically approved.

This guarantee applies to your first paid Transaction for a given subscription. Renewal charges are not covered by the money-back guarantee, unless required by mandatory consumer law in your territory.

To request a refund, contact Paddle using one of the following methods:

• Use the “View receipt” or “Manage subscription” link in your Transaction confirmation email;
• Submit a request via the support link provided in your receipt or within your account’s billing page; or
• Visit paddle.net and select the “Request refund” option.

Please include the email address associated with your NeurotechMag Pro account, your Paddle order or subscription reference, and the date of the Transaction.

You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period; you retain access to the Service until that date, and you will not be charged again after that.

You can cancel through the Paddle Buyer portal, accessible via the link in your subscription confirmation email, or by submitting a cancellation request through paddle.net.

We do not offer pro-rated refunds for the unused portion of a billing period after cancellation, except where required by mandatory consumer law in your territory.

If your refund is approved, Paddle will process it using the same payment method where possible. Approved refunds are typically issued within 14 days of approval.

The time it takes for the refund to appear in your account depends on your payment provider or card issuer and may vary.

Nothing in this Refund Policy limits or excludes any statutory rights you may have under mandatory consumer protection laws in your territory. Where local law grants you additional or non-waivable rights, those rights apply and override this policy.

For example, consumers residing in the EU, EEA, Switzerland, or United Kingdom may have a statutory 14-day right of withdrawal from certain digital content and service contracts. Other territories may have different statutory periods. Paddle applies the highest standard of protection required by the laws of your country of purchase.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated by email and/or in-app notice.

Continued use of the Service after changes take effect constitutes your acceptance of the revised policy, without prejudice to your mandatory statutory rights.

For refund requests or questions about this policy, you can contact:

• Paddle (merchant of record) via paddle.net; or
• NeurotechMag at hello@neurotechmag.com.

We aim to respond to all refund-related inquiries within 5 business days.