Refund Policy

We offer a 14-day money-back guarantee on all paid subscriptions to NeurotechMag Pro, including both monthly and annual plans. If you are not satisfied with the Service for any reason within 14 days of your initial purchase, you are eligible for a full refund of the amount paid.

This guarantee applies to your first subscription payment only. Renewal payments are not eligible for refunds under this policy, unless required by applicable law.

To be eligible for a refund, the following conditions must be met:

• Your refund request is submitted within 14 days of the original subscription purchase date;
• The request relates to your first paid subscription (initial purchase or upgrade from a free trial);
• You have not previously received a refund for a subscription to NeurotechMag Pro under this policy;
• Your account is in good standing, with no violation of our Terms of Service.

To request a refund, please contact us using the information in the Contact section below. Include the following details in your request:

• The email address associated with your NeurotechMag Pro account;
• Your Lemon Squeezy order or subscription ID (if available);
• The date of purchase;
• A brief reason for the refund request (optional, but helps us improve).

We will review your request and respond within 5 business days. If approved, the refund will be processed to the original payment method.

Approved refunds are typically processed within 5 to 10 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider and may vary.

If you have not received your refund after 14 business days from approval, please contact your bank or card issuer first, then reach out to us if the issue persists.

Refunds will not be granted in the following circumstances:

• Requests submitted more than 14 days after the original purchase date;
• Subscription renewal or recurring charges (unless required by applicable law);
• Accounts that have been suspended or terminated for violation of our Terms of Service;
• Requests from users who have already received a refund under this policy for a previous subscription.

We reserve the right to deny refund requests that appear fraudulent, abusive, or inconsistent with the spirit of this policy.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated by email and/or in-app notice.

Continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

For refund requests or questions about this policy, please contact us at:

hello@neurotechmag.com

We aim to respond to all refund-related inquiries within 5 business days.